Shipping policy

Shipping Policy

Thank you for shopping with us! We’re committed to delivering your order quickly, safely, and reliably. This Shipping Policy outlines the terms and conditions regarding how we ship and handle orders from our Melbourne-based store.

1. Shipping Locations

We currently ship to:

  • All Australian states and territories
  • Select international destinations (please contact us prior to ordering internationally)

2. Processing Time

Orders are typically processed within 1–3 business days from the date of purchase. Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Methods & Timeframes

We offer a range of shipping options, including:

  • Standard Shipping (Australia Post or Courier Service): 2–8 business days
  • Express Shipping: 1–3 business days (metro areas)
  • Local Pickup (Melbourne only): Available within 24 hours for in-stock items. We will notify you when your order is ready.

Please note: Delivery times are estimates and may vary due to factors beyond our control, such as weather events or carrier delays.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and the weight/size of your order. Free shipping may be offered on orders over a certain value — please refer to current promotions on our website.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your parcel’s journey.

6. Delivery Issues

If your order hasn’t arrived within the expected timeframe, please check your tracking link or contact us at [YourEmail@domain.com] for assistance. We are happy to liaise with the courier to investigate the delay.

7. International Shipping (if applicable)

International orders may be subject to additional customs duties, taxes, or import fees. These charges are the responsibility of the customer. Delivery timeframes vary by country.

8. Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you need to correct an address, contact us immediately.